Privacy Policy

Open Light Cleaning LLC · Effective Date: October 31, 2026 · Last Updated: October 31, 2026

1. Introduction

Open Light Cleaning LLC ("Company," "we," "our," or "us") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, maintain, and protect personal information when you visit our website, request an estimate, schedule a cleaning service, make a payment, or communicate with our business.

This policy is intended to address applicable privacy and data security requirements under New York State law, including the New York SHIELD Act, applicable New York consumer protection laws, and relevant federal laws. By using our website or services, you acknowledge this Privacy Policy.

2. Information We Collect

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Service or property address

Cleaning Service Information

  • Type of cleaning service requested
  • Property size and relevant property details
  • Cleaning preferences and special instructions
  • Appointment dates and scheduling information
  • Customer communications and service history

Payment Information

We may collect payment transaction details, billing information, and payment confirmations. Payments may be processed through third-party payment processors. Open Light Cleaning LLC does not intend to store complete credit or debit card numbers on its own systems.

Website and Technical Information

When you visit our website, we or our service providers may automatically collect your IP address, browser type, device information, website activity, and cookie or similar tracking information.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Providing residential and commercial cleaning services.
  • Preparing estimates and service quotations.
  • Scheduling and managing appointments.
  • Processing payments and issuing invoices.
  • Coordinating cleaning assignments with independent contractors and cleaning professionals.
  • Communicating appointment confirmations and service updates.
  • Responding to customer inquiries and complaints.
  • Maintaining business and financial records.
  • Improving our website and customer experience.
  • Protecting against fraud, unauthorized activity, and security incidents.
  • Sending promotional communications where permitted by applicable law.

We only collect and use information reasonably necessary for our business purposes.

4. Sharing and Disclosure of Personal Information

Open Light Cleaning LLC does not sell customers' personal information for monetary consideration. We may disclose information when reasonably necessary to operate our business and provide requested services.

Independent Contractors and Cleaning Professionals. Because Open Light Cleaning LLC coordinates cleaning services through independent cleaning professionals, we may provide assigned contractors with relevant customer information, including the customer name, service address, appointment date and time, cleaning instructions, and information necessary to complete the assigned service. Contractors are expected to use this information only for authorized business purposes and to protect customer confidentiality.

Third-Party Service Providers. We may share necessary information with payment processing providers, website hosting providers, scheduling and booking platforms, customer communication platforms, accounting and invoicing providers, and website analytics and security providers.

Legal Requirements. We may disclose personal information when required by law, court order, government request, or when reasonably necessary to protect the rights, property, and safety of our business, customers, or others.

We do not authorize third parties receiving customer information to independently market their unrelated products or services using that information.

5. New York SHIELD Act and Information Security

Open Light Cleaning LLC takes reasonable steps to protect the confidentiality, integrity, and security of customer information. Consistent with applicable requirements of the New York Stop Hacks and Improve Electronic Data Security Act (SHIELD Act), we seek to maintain reasonable administrative, technical, and physical safeguards appropriate to the size and nature of our business and the sensitivity of the information we maintain.

Our security practices may include:

  • Restricting access to personal information to authorized individuals.
  • Using reasonable password and account security practices.
  • Limiting the information shared with assigned contractors.
  • Selecting third-party service providers that maintain appropriate security safeguards.
  • Protecting electronic and physical business records.
  • Securely disposing of information when it is no longer reasonably necessary.
  • Reviewing security practices as our business grows and circumstances change.

No electronic transmission or storage method can guarantee complete security. We therefore cannot guarantee absolute protection against unauthorized access.

6. New York Data Breach Notification

In the event of a security breach involving private information covered by New York General Business Law § 899-aa, Open Light Cleaning LLC will follow applicable New York data breach notification requirements. Where notification is legally required, affected New York residents will be notified using a legally permitted method.

We will also provide required notifications to applicable New York government agencies and other parties within the timeframes established by law. Notifications will include information required by applicable law concerning the incident and the categories of information affected.

7. Cookies and Website Tracking

Our website may use cookies, analytics tools, and similar technologies to improve website performance and understand visitor activity. These technologies may collect information about website visits and page activity, visitor devices and browsers, general website traffic patterns, and marketing and advertising performance.

You may manage cookies through your browser settings or available website privacy controls. Where our website provides privacy or tracking controls, we intend those controls and related disclosures to accurately reflect the tracking technologies in use. We do not intentionally misrepresent how website tracking technologies operate.

8. Text Messages, Phone Calls, and Email Communications

Open Light Cleaning LLC may contact customers using the contact information they provide. Communications may include appointment confirmations, appointment reminders, cleaning service updates, estimates and invoices, customer support responses, and promotional offers where legally permitted.

Marketing Text Messages. Marketing text messages will only be sent where appropriate consent has been obtained as required by applicable law. You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact our business directly. Message and data rates may apply. Message frequency varies. Consent to receive promotional text messages is not a condition of purchasing cleaning services.

We do not sell or share SMS consent information or phone numbers collected for SMS marketing with third parties or affiliates for their own marketing purposes. Information may be shared with service providers as necessary to deliver messaging services.

Email Marketing. You may unsubscribe from promotional emails using the unsubscribe instructions included in the email. Transactional communications relating to appointments, invoices, and requested services may still be sent when necessary.

9. Customer Privacy Rights

Depending on applicable New York law and other laws that may apply, customers may request information concerning their personal information. Requests may include accessing personal information maintained by our business, requesting corrections to inaccurate information, requesting deletion of personal information where legally applicable, asking questions about how personal information is collected and used, and opting out of promotional communications.

Certain information may need to be retained for legal, tax, accounting, contractual, or legitimate business purposes. To submit a privacy request, contact us using the information listed in Section 14.

10. Data Retention

We retain customer information only for as long as reasonably necessary for the purposes described in this policy. Information may be retained for completing cleaning services, maintaining invoices and payment records, resolving customer disputes, meeting tax and accounting requirements, complying with applicable legal obligations, and maintaining business records.

When information is no longer necessary, we take reasonable steps to securely dispose of it.

11. Third-Party Websites and Services

Our website may contain links to external websites, payment processors, booking platforms, or other third-party services. These third parties may maintain their own privacy policies and information-handling practices.

Open Light Cleaning LLC is not responsible for the privacy practices of independent third-party websites or services. Customers should review the privacy policies of those providers before submitting personal information through their platforms.

12. Children's Privacy

Our website and cleaning services are intended for adults. We do not knowingly collect personal information directly from children under 13 years of age.

If we become aware that we have collected personal information directly from a child under 13 without legally required parental consent, we will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

Open Light Cleaning LLC reserves the right to update or modify this Privacy Policy to reflect changes in our business operations, website practices, or applicable laws and regulations.

Any updates will be posted on this page with a revised Last Updated date. We encourage customers and website visitors to review this Privacy Policy periodically.

14. Contact Information and Privacy Requests

Open Light Cleaning LLC
Business Owner: Brandon Baksh
Email: openlightcleaning@gmail.com
Phone: 917-822-2730
Business Location: New York, New York
Website: openlightcleaning.com

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information above.

15. Applicable Law

This Privacy Policy is intended to be interpreted consistently with applicable laws and regulations of the State of New York and applicable federal privacy and consumer protection laws.

Nothing in this Privacy Policy is intended to waive or limit any rights that consumers may have under applicable law.

© 2026 Open Light Cleaning LLC. All Rights Reserved.

Call to book (917) 822-2730