Open Light Cleaning LLC · Effective Date: October 31, 2026 · Last Updated: October 31, 2026
These Terms & Conditions ("Terms") govern your access to and use of the Open Light Cleaning LLC website and your purchase or use of our cleaning services, memberships, and gift cards. "Open Light Cleaning," "Company," "we," "us," and "our" refer to Open Light Cleaning LLC. "Customer," "you," and "your" refer to the person using the website or purchasing or receiving our services.
By using our website, creating an account, purchasing a membership, booking a cleaning, or purchasing or redeeming a gift card, you agree to the Terms that apply to that transaction. If you do not agree, do not use the website or purchase our services.
These Terms should be read together with our Privacy Policy, which explains how we handle personal information.
Open Light Cleaning LLC coordinates residential cleaning services in the service areas shown on our website. Service availability depends on the customer's ZIP code, staffing, and appointment availability.
You must provide accurate contact information, service address, property details, and instructions needed to arrange the service. We may contact you to clarify details or confirm access.
Membership fees are separate from cleaning charges. The membership currently advertised on our website has the following pricing:
The membership fee provides access to the member cleaning rate. It does not include a cleaning appointment or pay for cleaning labor.
Cleaning rates: Active members are charged $30 per cleaning hour. Non-members are charged the regular rate of $50 per cleaning hour. Every cleaning has a three-hour minimum. For example, a three-hour member cleaning costs $90, and a three-hour non-member cleaning costs $150. Cleaning charges are billed separately from membership fees.
The rates above are the rates currently advertised and may be changed for future offers or memberships. We will provide any notice or obtain any consent required by applicable law before changing the price or material terms of an existing membership.
You may submit a cancellation request at any time using an available cancellation method described in Section 5. The six-month initial commitment affects the promotional cleaning discount as described below; it does not prevent you from submitting a cancellation request.
If you cancel before completing six paid membership months, the first cleaning you received at the discounted member rate will be repriced at the regular non-member rate of $50 per hour. We may charge your payment method on file only the difference between the regular rate and the discounted member rate for that first cleaning. For example, if your first cleaning was three hours, the regular price would be $150 instead of the $90 member price, and the adjustment would be $60.
If you cancel before receiving any cleaning, no early-cancellation cleaning-price adjustment is due. No separate early-cancellation fee is charged under this policy.
After cancellation, your membership remains active through the end of the membership billing period already paid for. Except where required by law or expressly stated otherwise, membership fees are not prorated or refunded for a partially used billing period.
You may cancel your membership at any time by using the online cancellation option in your account, emailing openlightcleaning@gmail.com, or calling (917) 822-2730. We will make cancellation available through the same medium used to enroll, as required by applicable New York law.
We will acknowledge and process cancellation requests without unreasonable delay and send an email confirmation when we have a valid email address. Keep the confirmation for your records. If you do not receive confirmation, contact us to verify the status of your request.
A cancellation request stops future recurring membership charges after the cancellation takes effect. Any properly disclosed cleaning charge or early-cancellation price adjustment described in Section 4 may still be due.
By submitting payment information and affirmatively agreeing to the membership terms at checkout, you authorize Open Light Cleaning LLC and its payment processor to charge the payment method you provide for the $20 initial membership fee and the disclosed recurring $60 monthly membership fee, until you cancel.
You separately authorize payment for cleaning appointments and any add-ons you request, at the prices disclosed and confirmed for those services. Cleaning charges are billed per appointment and are not included in the monthly membership fee.
Payments may be processed securely through Stripe or another payment provider identified at checkout. Your use of a third-party payment service may also be subject to that provider's terms and privacy policy.
You are responsible for maintaining a valid payment method and keeping your billing information current. If a payment is declined, we may contact you to arrange payment and may pause future scheduling or membership benefits until an outstanding balance is resolved, subject to applicable law.
Taxes will be charged when required by applicable law and will be shown at checkout or on the applicable invoice.
Standard cleaning may include the following tasks, depending on the time purchased and the condition and size of the property:
Standard cleaning supplies and a vacuum are included as described on the website. Eco-friendly products are used where available and appropriate. Customers must tell us in advance about allergies, sensitivities, delicate surfaces, or product restrictions.
The following are not included in standard cleaning unless separately agreed to in writing: moving heavy furniture, outdoor work, carpet shampooing, mold remediation or removal, pest removal, biohazard cleanup, and cleaning areas outside normal reach. Add-on services, including inside refrigerators, inside ovens, inside cabinets, interior windows, and laundry service, are available only when requested and confirmed. Additional charges or time may apply and will be disclosed before the add-on is performed.
You must provide safe, timely access to the property at the confirmed appointment time. If you will not be present, you are responsible for providing accurate entry instructions, keys, lockbox information, or door codes and for ensuring that the person performing the service is authorized to enter.
We may decline, pause, or stop work if access is unavailable or the property presents a safety risk, undisclosed hazardous condition, or circumstances materially different from those described when booking. We will communicate with you about reasonable next steps and any applicable charges before proceeding where practicable.
You may cancel or reschedule a cleaning appointment without charge by contacting us at least 24 hours before the scheduled start time at (917) 822-2730. For a request made less than 24 hours before the appointment, contact us as soon as possible. Any fee or payment consequence for a late cancellation or missed appointment must be disclosed to you before the appointment is confirmed.
If an assigned cleaner becomes unavailable or must cancel, we will notify you and make reasonable efforts to arrange a replacement cleaner or a new appointment time. If we cannot provide the scheduled service, we will work with you regarding the affected cleaning charge.
Membership cancellation and cleaning appointment cancellation are separate. Canceling a cleaning appointment does not automatically cancel your monthly membership.
If you are not satisfied because an area included in the agreed cleaning scope was missed, contact us within 24 hours after the cleaning is completed. We will review the concern and, where appropriate, arrange to re-clean the missed area at no additional charge.
The satisfaction guarantee applies to missed areas within the agreed scope. It does not cover excluded services, work not requested or purchased, ordinary wear, pre-existing conditions, or results that cannot reasonably be achieved because of the property's condition, access, time purchased, or other limitations. Please provide reasonable access for any agreed re-clean.
Please notify Open Light Cleaning LLC promptly if you believe damage occurred during a cleaning. Include your name, service address, appointment date, a description of the issue, and photographs or other supporting information when available.
We will review reported concerns in good faith and may request a reasonable opportunity to inspect the affected area or obtain additional information. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
We do not guarantee that every stain, buildup, odor, or pre-existing condition can be removed. Cleaning outcomes depend on the condition and material of the surface, prior maintenance, and other factors outside our reasonable control.
Gift cards may be purchased through the website in the denominations or custom amounts offered at checkout. The purchaser is responsible for entering accurate sender and recipient information. Gift card delivery depends on the delivery date and contact details supplied by the purchaser.
Gift cards may be redeemed by providing the valid gift card code and following the redemption instructions. Any restrictions, redemption conditions, or balance information shown at purchase or redemption apply, subject to applicable law. Gift cards will be administered in accordance with applicable New York gift certificate and consumer protection requirements. Nothing in these Terms is intended to permit an expiration date, fee, or restriction prohibited by law.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use the website for unlawful purposes.
Unless otherwise indicated, website content, branding, logos, text, graphics, and design elements are owned by or used with permission by Open Light Cleaning LLC and may not be copied, reproduced, or used commercially without prior written permission.
Our collection and use of personal information are described in our Privacy Policy. By using the website or requesting services, you acknowledge that you have had an opportunity to review that policy. Please review it for details about information shared with assigned cleaning professionals and service providers.
Open Light Cleaning LLC may coordinate services through cleaning professionals or independent service providers. We are responsible for communicating the agreed service arrangements to customers and will use reasonable efforts to coordinate the services described in the booking confirmation. Nothing in these Terms is intended to waive any consumer rights or remedies that cannot be waived under applicable law.
We will make reasonable efforts to provide services at the confirmed time. We are not responsible for delays or inability to perform caused by circumstances outside our reasonable control, such as severe weather, emergencies, building access restrictions, utility outages, or transportation disruptions. We will communicate with you and work to arrange a reasonable alternative when possible.
To the extent permitted by applicable law, Open Light Cleaning LLC is not responsible for indirect, incidental, special, or consequential losses arising from website use or a service. Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence where such limitation is prohibited, or any other liability that cannot legally be limited. These Terms do not eliminate rights or remedies available to consumers under New York or federal law.
The website and its content are provided on an as-available basis. We do not guarantee uninterrupted website access or that the website will always be error-free.
We may update these Terms to reflect changes in our services, pricing, website, or applicable law. Updated Terms will be posted on the website with a revised Last Updated date. Changes to an existing automatic-renewal membership, including a price change, will be communicated and handled in accordance with applicable law. Where required, we will obtain affirmative consent before charging a changed price.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise. Any dispute will be handled in a court with appropriate jurisdiction and venue, subject to any non-waivable consumer rights under applicable law.
Open Light Cleaning LLC
Owner: Brandon Baksh
Phone: 917-822-2730
Email: openlightcleaning@gmail.com
Business Location: New York, New York
Website: https://openlightcleaning.com
© 2026 Open Light Cleaning LLC. All Rights Reserved.
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